Our sizing is unisex and mostly true to size. Might be a bit small for wide feet.

In case of doubts please go half a size up.

You can find a sizing chart in product pages descriptions.

Your shoes will be shipped from our warehouse in Los Angeles, California. Please allow 1 to 4
business days for us to process your order. Once shipped, estimated delivery time within the
United States is 2–4 business days. You'll receive a tracking link by email as soon as your order
ships.

Standard shipping is free on orders of $150 or more.

Below that, delivery costs $14 flat rate across the continental US Alabama, Arizona, Arkansas,
California, Colorado, Connecticut, Delaware, Washington DC, Florida, Georgia, Idaho, Illinois,
Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan,
Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey,
New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania,
Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia,
Washington, West Virginia, Wisconsin & Wyoming .

For Alaska, American Samoa, Micronesia, Guam, Hawaii, Marshall Island, Northern Mariana
Islands, Palau, Puerto Rico, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe
& Armed Forces Pacific the delivery cost is 25$.

No.

US sales tax will be calculated and added at checkout based on your shipping address.

Yes. The courier charges a handling and shipping fee for uncollected packages, which is not
covered by Village PM. We will deduct that amount from your refund once the courier invoices
us. Please note this may take some time, as the funds are held until we're invoiced.

You can view your order status via the link in your order confirmation email, or through your
account, which is updated once your order is placed and again once it ships.

Yes, you will receive a tracking link by email as soon as your order ships. If you haven't received it, please contact us at goldberg@keendist.com.

It can take up to a day for the tracking link to activate. Please contact us at goldberg@keendist.com if it still doesn't work after 24 hours.

A confirmation is sent automatically to the email address entered at checkout. Please check your spam folder and confirm the email address is correct. If it's still missing, contact us at goldberg@keendist.com and we'll sort it out.

We're unable to add items to an existing order. Please place a new order for the additional item and contact us at goldberg@keendist.com — if your original order hasn't shipped yet, we can try to combine them to save on shipping costs.

All orders are insured during transit. Responsibility passes to you once our courier receives a signature, including from a third party. Village PM reserves the right to cancel any order flagged as potentially fraudulent.

Please email us as soon as possible if you'd like to cancel or change your
order. We process orders quickly, but we'll do our best to accommodate your request.

No, we do not offer exchanges. You can return the item and place a new order.

You have 30 days after delivery to return a product. Please note that you are responsible for the
cost to return your product to our warehouse in Los Angeles. To be eligible for a return, your
item must be unworn, unused, in its original packaging, with tags, and in the same condition that
you received it. You will also need your receipt or proof of purchase. To apply for a return, please
contact us at goldberg@keendist.com. Make sure to include: full name, order number, reason
for return. If your return is accepted, we'll send you instructions on how and where to send your
package. Items sent back to us without an initial return request are never accepted.

Once we've received and inspected your return, we will let you know if we can refund your order.
If so, you will automatically be refunded via your original payment method. Please note that we
do not refund shipping costs. Refunds usually take between 2 and 10 business days. Very exceptionally, due to delays at Shopify, refunds can take up to 28 days.

To apply for a return, please contact us at support@village-pm.com. If your return is accepted, we’ll send you an e-mail with instructions on how and where exactly to send your package. Please note that you will have to send your package to our warehouse in France. Items sent back to us without an initial return request are never accepted.

Your card is charged as soon as your order is accepted and processed.

We accept all major credit and debit cards, as well as Shop Pay, Apple Pay, and Google Pay.

Check that your billing details — including security code and billing address — match what you've entered at checkout, and confirm your card hasn't expired. If it's still declined, your card issuer may not share the reason with us, so it's best to check with them directly before trying again.